Your policy gives you access to legal assistance when you need it most, and your benefits kick into gear from the moment we receive your first premium. As we mentioned before, there’s a 3-month Waiting Period – in other words, you can only be covered for a divorce if the reason for the divorce started after 3 months. This means you don’t have to deal with the stress and hassle involved with court cases. While VODACOM NOW! Where you want to sue another person for money, goods or services based on a written agreement. Always make sure that you stick to the rules of the agreement and that your car is only driven by licensed drivers. Whatever the case may be that you need cover for, it must have happened in South Africa and you must be a South African citizen or foreign national legally residing or working in South Africa. What’s more, they will only be covered for legal matters that started after this Start Date. It’s your responsibility to pay for and provide us with all the necessary documents, reports, statements and other evidence that we might need. Visit Any legal issue that may arise during the Waiting Period or before the Start Date of your policy, will not be covered. This benefit covers up to R230 000 of your legal expenses per year. h. Rescission of a Magistrate Court Judgement: provided that the judgement was obtained after the start of your policy. We can't wait for you to get involved! You must let us now the moment you become employed again. “If a customer cancels early on we will still need to recoup the handset and subsidies whereas later on in … viii. aa. If you decide not to make use of Vodacom Legal Cover’s lawyers to represent you in court, we may only pay your lawyer up to the Vodacom Legal Cover tariffs. What’s more, they will only be covered for legal matters that started after this Start Date. Shameel also sits on the board of Business Leadership South Africa. j. I got a call from Vodacom offering me a bundle and router for 119 and shortly after got an sms stating application have been declined, then after sms about a vetting application have been registered for my account, Then nothing. Vodacom Insurance – That’s us! Nkateko joined Vodacom as Chief Officer: Regulatory and Stakeholder Relations. Where you’re the one being sued by another person - it doesn’t matter why they’re suing you, as long as it doesn’t go against any of the terms and conditions in this policy. He subsequently spent three years on secondment to Vodafone as Regional Head of Organisational Effectiveness and Change, and Regional Head of Talent within the Africa, Middle East and Asia Pacific (AMAP) region. Welcome to the Community! ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Vodacom Customer Service. e. We can’t help you if we don’t have enough insight into your case. We can also only assist you if the case is being handled by a South African Court. g. Payment of up to R10000 Bail: per policy per year, where the bail application was covered and the bail set an amount no more than R10000 (i.e. Since joining Vodacom Mariam has successfully formulated and implemented a clear financial services strategy with three core focus areas (payments, lending and insurance) growing it to over a billion rand profit business, making it a meaningful player in the Financial Services industry in South Africa. This means that whatever the problem or issue was that led to the divorce, must have originated at least 3 months after your policy started. xx. Shameel joined Vodacom in 1994 and currently serves as Chief Executive Officer at Vodacom Group Limited, a position he has held since 2012. Lastly, the LAW FOR ALL Merits Committee will look at your case and decide whether or not it’s worth going to court. Matimba is the Chief Human Resources Officer at Vodacom Group. • Make notes whenever someone says something important to you or a discussion takes place. 1.1.3. xxxvii. He comes with proven success in business turnarounds, enhancing operational efficiency, leading organisations through critical transitions, and translating corporate strategies into tangible operating results. A dispute about your residence in South Africa as a foreign national or any matter related to your deportation. He was re-appointed to the Vodacom Group Board in September 2012 after his return from Spain. Keep in Mind: Your monthly premium is subject to annual review. Mariam joined the Vodacom Group in November 2016 serving as the Managing Executive of Financial Services. Leading executives, management and employees. Cancelling your contract with Vodacom. Civil commotion, labour disturbances, riots, public disorder, unlawful strikes, lock-out and civil disobedience, war, invasion, acts of foreign enemies, hostilities or warlike operations, mutiny arising – in other words, if you cause problems in our beautiful country, we cannot take your side. q. Criminal Cases and Bail Applications: where someone has accused you of committing a crime or doing something illegal. Vodacom not taking responsibility. Are you happy with our service? View Lance Louw's business profile as Group Head, Health, Safety & Environment at Vodacom (Pty) Ltd. Find contact's direct phone number, email address, work history, and more. b. b. Any extra costs will have to come out of your own pocket. If you decided to use another mediator who was not approved and appointed by Vodacom Legal Cover (in writing), your policy won’t cover it. iv. Safaricom is also the pioneer of M-PESA, the world’s most developed payment system. submit a query. Whatever the case may be that you need cover for, it must have happened in South Africa and you must be a South African citizen or foreign national legally residing or working in South Africa. Raisibe was appointed as the Chief Financial Officer and Executive Director of Vodacom Group with effect from 1 November 2020. He is also a Certified Public Accountant and a member of the Institute of Certified Public Accountants of Kenya (ICPAK). r. When it comes to divorces, you will only be able to use R10 000 (per divorce) of your policy to cover it. w. If you decide to add family members to your policy (with the extended family plan) they will only be covered from the moment you’ve paid their first premium. xvi. Peter was appointed as a member of the Vodacom Group Executive Committee with effect from August 2020. The recent email stated that as of the end of March Edcon are now operating their call centre with the following contact number: i. Diego Gutierrez was appointed as Chief Officer: International Business from 1 August 2017. He started his career at PwC, the global consulting firm, where he worked for 11 years. e. Up to 60% Discount on Transfer Fees: (not transfer duty) when making use of one of our recommended Panel Attorneys (do note, however, that your discount will depend on the actual purchase price). A claim against the Road Accident Fund (RAF). f. When it comes to vehicle finance agreements, we can only cover you if you obeyed all terms and conditions. Peter is credited with the development of an affordable-beer strategy for EABL resulting in the production of new brands such as Senator beer which became one of the of the most successful innovations by Diageo. v. We do not cover civil matters that fall under the authority (i.e. Please note: Guilty pleas are not covered. The ombudsman is available to advise you in the event of claim problems which are not satisfactorily resolved by your financial services provider and/or the insurer. d. Later on, in this document you’ll find a list titled Your Obligations. We do not cover civil matters that fall under the authority (i.e. xxix. BENEFITS YOU ENJOY: Vodacom Legal Cover Essential Policy. g. We can only cover your divorce cases – in other words, only the Main Policyholder. j. Puso is the Chief Officer: Strategy and New Business Development since 1 June 2020. We cannot cover you if the case is based on any of the following: xxviii. Lastly, the Vodacom Legal Cover Merits Committee will look at your case and decide whether or not it’s worth going to court. z. Vodacom Business Sales: 082 1960. Unlawful arrest or malicious prosecution – for instance, if you were arrested without a valid reason and you now want to sue the State or complainant. A transaction, case or issue that is business related. Before you can make use of this benefit, you need to wait 3 months (and in case of divorce, 6 months) as a Waiting Period applies. Dear Customer, Thank you for making us aware of your complaint. If we feel that you are misusing your benefits or playing fair, we have the right to add extra terms and conditions to your policy. Contact Vodacom customer service. Main Policyholder - refers to YOU! f. One Free Prenuptial Agreement: just remember that this benefit is only available after a 3-month Waiting Period to the Main Policyholder. Remember, this is all subject to the rules and regulations in paragraph 1.2, so be sure to read through your policy in great detail! In partnership with the Department of Basic Education, we pioneered a multi-faceted education ecosystem that looks at the interdependencies and interrelationships of Early Childhood Development (ECD) and schools, and incorporates teacher training, parents and local communities to significantly transform South Africa’s education system. We will do our best to get back to you within 24 business hours. Managing Director of Vodacom South Africa. Legal Advice: on practically any legal matter where you’re involved on a personal level (in other words, not business-related). Our contact details are: Phone Number: +27 (0) 87-550-1929. Nkateko was CEO of the Independent Communications Authority of South Africa (ICASA). c. If you feel that you were denied cover without good reason, or if you disagree with the way we handled your case, don’t just leave it there! She joined Vodacom from the Nedbank Group where she had been the Group Chief Financial Officer since September 2009. k. If you want to cancel your policy, we’ll be sad, but we won’t stand in your way. n. Your monthly Vodacom Legal Cover fees (policy premiums) must be paid and up to date - in other words, we cannot help you if you owe us any money. Mariam was appointed as Chief Officer: Vodacom Financial Services in February 2019. A cookie is generally a tiny data file that resides on your computer, mobile phone, or other device, and allows MTN to recognise you as a user when you return to the MTN online store website using the same computer and web browser. Keep to the 1st on both my contracts both my contracts & tax:. Must fulfil every single one of those obligations fall under the authority ( i.e to! Are: phone number: +27 ( 0 ) 87-550-1929 back to you within 24 business hours and business! Part in Start using your benefits Posta Slovenije d.o.o in several Markets within the Group... Balesh was appointed to the policy document Proc ( Wits ) h. Rescission of Magistrate... 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